Shipping & Returns
SHIPPING WITHIN CANADA
We offer free tracked shipping on all orders within Canada over $150. For orders under $150, we offer standard shipping for $10. All orders are shipped from Toronto within two to four business days of payment verification.
We use Canada Post for all-orders, expedited shipping generally takes 2-7 business days but could be slightly longer for more rural areas.
SHIPPING TO THE USA
We offer free tracked shipping on all orders to the USA over $200. For orders under $200, we offer standard shipping for $15. All orders are shipped from Toronto within two days of payment verification. We use Canada Post for all international orders. Shipping times to the USA vary depending on location, approximate shipping time will be provided at checkout.
LOST & DAMAGED ORDERS
By placing an order with Ease, you understand that we are not responsible for delays or loss of items by our shipping provider, Canada Post. Ease is not held liable for items once they are shipped to your requested address.
We understand that accidents happen. If your order arrives damaged, please email us at firstname.lastname@example.org with your order number, a description of the defect, and a photo.
Returns are available in store within 14 days of purchase, or exchange/store credit within 30, with original receipt.
For online orders, please email email@example.com for return information and arrangements.